FREQUENTLY ASKED QUESTIONS

How do you process payments?

All payments are processed through a secure portal via Stripe or Paypal and, can be made with all major credit cards. For more information about the security measures utilised by our payment providers, you can visit their websites here and here.

What is your shipping policy? 

Please refer to our Shipping and Returns page.

Do you ship internationally?

We ship to select countries for a flat fee using DHL insured international shipping. A signature is required on all packages. Please refer to our Shipping and Returns page for more details.

Can I return an order if I change my mind?

For more information about our return policy, please click here.

Where are Cameo & Beyond products made?

Cameo & Beyond products are all designed in the UK and produced in Italy.

Do you have a physical store presence? 

Not at the moment. Cameo & Beyond is exclusively e-commerce and at this time we do not have any brick and mortar locations. But, we understand that sometimes you just need to see things in person, so we offer a very friendly Returns & Refunds policy. Please also check our Stockists page for retailers who carry our products.

Can I stock your jewellery in my gallery/store?

If you are a member of the trade and would like to purchase a selection of Cameo & Beyond creations for your gallery/store, please contact us on customercare@cameoandbeyond.com.

What materials are used in the making of Cameo & Beyond designs? 

At Cameo & Beyond porcelain is the source of every creation. The pieces which bear the Cameo & Beyond signature are made of fine porcelain or venetian pasta vitrea, recast as a modern cameo. The designs are set in sterling silver which is plated in 18ct gold, 18ct gold vermeil, rhodium or ruthenium. Some designs also feature pearls or cubic zirconia. Every piece of Cameo & Beyond jewellery is individually handcrafted and goes through several rounds of stringent quality control.

What is the difference between vermeil and gold plating?

There is a minimum thickness requirement for the plating on gold vermeil – the gold coating needs to be at least 2.5 microns, or 0.0025 millimetres. There are no such requirements for gold-plated items. Their plating can vary in thickness, and no minimum value needs to be met for a piece of jewellery to be sold as gold plated. For this reason, vermeil pieces are typically more expensive than gold-plated ones of similar weight or size.

What does rhodium-plated mean?

Rhodium is the most expensive metal on the planet and is extremely rare. It is hypoallergenic, extremely lustrous, withstands corrosion and is highly durable. All these qualities make rhodium perfect for jewellery, but due to the hardness and brittleness of the metal, as well as the very high cost, it cannot be used in its pure form to make jewellery. The only way to use rhodium in jewellery is to plate other metals such as silver, like in Cameo & Beyond’s case.

What does ruthenium finish mean?  

Ruthenium plated finish is typically used on silver jewellery to protect it from oxidation and also make it more durable and protect it from scratches. However, for Cameo & Beyond the purpose is purely aesthetic.

Can I feature Cameo & Beyond in my blog or social media? 

We would be delighted if you featured Cameo & Beyond in your social media channels. We kindly ask you to please get in touch with us so that we can provide the correct information for the images you would like to use.

Can I borrow your jewellery for a photoshoot? 

We love working with stylists, so just email us on info@cameoandbeyond.com telling us more about the photoshoot and we will get back to you as soon as we can.

What if a piece breaks or needs a repair?

First of all, DON'T panic! Although our expert jeweller thoroughly checks every piece, with any jewellery brand, these things can and do happen with the wear and use. We handle each repair on a case-by-case basis, so get in touch and we'll get the process started for you.

What if I want to get my piece of jewellery gift wrapped?

We ship all orders in our signature packaging but are more than happy to beautifully gift wrap your package and include a handwritten note should you wish so. Just drop us a line at info@cameoandbeyond.com with your order number in the subject line, and we will wrap it up!

JEWELLERY CARE

What's the best way to care for my jewellery?

PRECIOUS METALS

Metals such as sterling silver and brass are naturally soft and should be treated with special care to avoid damage. To care for your pieces, avoid exposure to perfumes, oils and household chemicals. If tarnishing occurs wipe with a jewellery cleaning cloth or clean with a suitable cleaning agent. Keep away from hard surfaces as bumps and scratches will cause wear to the plating. To extend the life of your plated jewellery we recommend keeping in a soft pouch or jewellery box, out of direct sunlight and heat.

PORCELAIN CARE

Porcelain is a strong and durable material but should be treated like a ceramic, nevertheless, as it can break if dropped or knocked against a hard surface. To keep your jewellery in good condition, simply wipe with a clean, dry cloth. No special care is needed to maintain the original colours of each jewellery piece. Same rules should apply to pasta vitrea material.

SEMI-PRECIOUS STONES & PEARLS

Semi-Precious stones are very delicate and should be handled with extra care. We recommend using a soft, dry, untreated cloth to clean your stones. Pearls are a natural material and each piece is unique and will vary slightly in shapes and colours. Jewellery with pearl can be cleaned with a lukewarm damp cloth. Avoid exposure to perfumes, oils and household chemicals.

FURTHER QUESTIONS

Please email with any questions to customercare@cameoandbeyond.com.